Frustration with the search for missing flight MH370 boiled over into chaotic scenes as Chinese relatives were dragged away from journalists.
They were attempting to speak to Chinese journalists outside the daily press conference in Kuala Lumpur.
A BBC reporter was pushed away from the relatives, who were carrying banners criticising the handling of the case.
Teams from 26 countries are trying to find flight MH370, which went missing on 8 March with 239 people on board.
One of the relatives, a middle-aged woman, cried: “They give different messages every day! Where’s the flight now? Find our relatives! Find the aircraft!”
The Malaysian government said later it regretted the scenes and ordered an investigation, saying “one can only imagine the anguish they are going through”.